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Are Layoffs Bad For Business?

Image via Wikipedia “Downsizing is killing workers, the economy – and even the bottom line.” This direct quote from an article in Newsweek of 15th February entitled “Layoff the Layoffs” rather...

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“The Lifetime Value of Customer” Concept

Is the AA’s approach to customers old-fashioned? Image via Wikipedia Well, we survived October unscathed (although it remains to be seen if Ireland will drag the whole of Europe down) and am now...

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